Terms & Conditions

 

Terms

Orders for delivery in USA:

  • If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, e-commerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

  • For your reference, please find AccelPay’s Terms of Conditions, which may include information about any orders you make from them, here: https://www.accelpay.io/company/legal. *Please regularly check the AccelPay website to view the then-current AccelPay terms.

Shipping Policy Additions

  • Orders only fulfill to the continental US only.

  • Please note we cannot ship to a PO Box.

  • Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

  • Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay's retailer network).

  • Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.

  • If your order contains both alcohol and merchandise, they will be sent in separate shipments.

Refund Policy

  • Can I change my order?
    Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

  • Can I return my order?
    Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

  • Can I cancel my order?
    Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

  • Can I get a refund?
    We can process refunds on a case by case basis. Please send us a photo of the
    damaged or incorrect shipment to support@accelpay.io.

  • What happens if my order arrives damaged?
    If your order arrives damaged, our team will work to make it right! Send us an email
    support@accelpay.io with a photo of the damaged order and we will coordinate a
    reshipment within 3 business days.

Delivery Standards

  • Delivery Attempts: Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.

  • Undeliverable Package: If the package remains undeliverable after three delivery
    attempts, it will be deemed “undeliverable” and returned to the retailer.

  • Recipient Responsibility: The recipient of the undeliverable package will be
    responsible for paying the following fees:

 

If a refund is requested, the recipient would be charged an Undeliverable
Package Fee, a flat fee of $25, which will be deducted from their refund; Original shipping cost is non-refundable; If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee; Other fees may apply due to order contents.