The Roadie

SHIPPING POLICY

**During sales and peak season (November - January) shipping may experience additional delays. We are a small team and appreciate your patience during this busy time.

We take pride in our customer service. All orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 9AM to 5PM EST. We do not operate over weekends and holidays. Any orders placed after 3PM EST, over the weekend, or on a holiday will be shipped out the following business day.

Once an order is placed, you will receive an email confirmation. We’ll send another email once a tracking number has been issued.

EXCHANGES

We want to make sure you’re delighted with your purchase. If, for any reason, you’d like to exchange or return an item, please email us at atyourservice@onyour6.com with the following information: 

• Order Number
• Your name
• Email address used for the order
• Item you are wanting to exchange for
• Reason for exchange
• Your full mailing address

We will be back in touch with next steps including a complimentary exchange label.